EAST LIVERPOOL, Ohio – “What do customers really want?” That question was addressed on July 10 by Patrick Hartory, a Chardon, Ohio,-based consultant, who spoke at the Southern Columbiana County Regional Chamber of Commerce Sunrise Breakfast Forum, which was sponsored by Heritage.
With stories about selling candy bars as a young boy to the ice cream shop that sells a $10,000 sundae, Hartory conveyed how organizations can better define their value, look beyond price and build lasting relationships with customers.
After his presentation, Hartory, a Kent State alum, was presented with an honorary certificate by Leonard Koshinski, direct of advancement for the Kent State campus.
A Sunrise Breakfast Forum is scheduled quarterly by the chamber of commerce. The events feature talks by influential business and policy leaders to promote the interests of area commerce.