Adapting Services During COVID-19

Like many companies, “business as usual” changed significantly for Heritage with the arrival of COVID-19. Our Interactive team developed some new solutions to save customers money and efficiently provide services due to these changes.

One of our customers in the oil and gas industry had a very large upcoming project. During a more normal time, one of our account managers would have flown to the site and walked it in person to ensure a full understanding of both the scope and location of the waste needing to be removed. Due to COVID-19 this wasn’t possible, so as an alternative, one of our employees proposed a virtual tour, which was extremely well received.

This went far beyond walking the site with a smartphone.  The proposed idea included the customer sending over the technical drawings for the site that could be compared with satellite images. This in conjunction with a site contact walking to each part of the facility via live stream provided an extremely in-depth review. In addition to being able to visualize the site via the satellite images and the live stream, we were also able the see technical details such as the storage tanks, where the piping was and where we could store the waste.

As a result of this virtual visit, our team was able to provide insights for the upcoming project that would not have been possible without the combination of the technical drawing, satellite images and live stream. The customer was impressed with the efficiency of this method and suggested this process to other locations.

Site walks weren’t the only aspect of our business that we adapted during the pandemic. As more people started to work from home and everyone was traveling less, we found that our customers were not in need of our services as often due to cutbacks or decreased production. Especially with customers in industries like oil and gas, where production was being scaled back to compensate for lower demand, our services were needed on a smaller or less frequent scale. We decided to evaluate our on-site services to determine which could potentially be scaled back and save our customers money.

After reviewing and estimating potential cost savings for each site for a few of our key customers, we reached out to our site contacts to explain our idea. Our customers were overjoyed that we had taken the extra step to find them additional saving when they most needed.

As a result of scaling back services such as trash pickups (we also removed unneeded containers providing monthly rental savings), parts washer servicing, used oil/antifreeze pick up, and pit and trenching cleaning, we were able to provide significant savings, especially at the larger facilities.

Transportation of Alcohol (Ethanol or IPA) Based Hand Sanitizer in the Era of COVID-19

Donating Critical PPE & Supplies to Local Businesses

When so many critical facilities are experiencing a shortage of necessary personal protective equipment (PPE) and sanitation supplies, several Heritage locations have stepped up to share.

An employee from our Interactive team shared that a local Indianapolis-area hospital where his wife works had a PPE shortage; “I received word last night that they are currently running very short on gowns to be used in the areas where they are caring for confirmed cases and are reaching the point of beginning to plan for carrying out their duties with limited or recycled PPE,” he said.

With the help of our Supply Chain Director, we were able to purchase and donate 1,050 protective suits to use in place of medical gowns for hospital personnel to the hospital.

In Benton, Arkansas, our team donated single use aprons, nitrile gloves, N95 masks and alcohol wipes to the  University of Arkansas for Medical Sciences (UAMS).  In the words of VP Ryan Dossey, “The doctors and nurses on the front line deserve the best support that we as a community have to offer and donating PPE to keep them safe in this fight is of utmost importance in these trying times.”

In East Liverpool, an assisted-living facility near our incinerator was reaching out to local businesses and organizations for help sourcing hand sanitizer, a vital resource in this coronavirus environment. Its supplies were running low, retail stocks were depleted, and its pending orders were uncertain.

After reviewing their inventory, our facility was able to assist by donating several boxes of hand sanitizer. Chris Pherson, President of Heritage Thermal, presented the donation, distanced appropriately, to the facility, which is in neighboring Beaver County, Pa.

We can get through this challenging time by working together and supporting our local communities – if you or your company has a surplus of supplies, please consider donating to local businesses who need it.

Heritage Executives Complete Coronavirus Field Training

Heritage is Ready to Respond: Executives Complete COVID-19 (Coronavirus) Disinfection Training to Join Essential Employees in the Field

Our leaders made a commitment that they would never ask our employees to do anything they would not do themselves and during the Coronavirus pandemic, President and CEO Jeff Laborsky wants Heritage employees to know things are no different. “We’re here today to do our training so that we can get out in the field, and work alongside our folks.” Our services in waste transportation, treatment, and disposal, along with our Emergency Response decontamination and business continuity services are considered essential during this pandemic, and earlier this week Jeff and other members of our leadership participated in COVID-19 Response Training, completing respirator fit tests and learning how to properly use the PPE and equipment to disinfect a wide range of facilities. They’ll be visiting our plants, going out in the field, and working with our emergency response teams to assist the Coronavirus response, in person, on the ground.

Our team has responded to factories, office spaces, airplanes, schools, and universities, and are prepared to help, no matter what industry you’re in. We developed our procedures and are using disinfection chemicals based on CDC and EPA guidelines. Check out the video below for comments from our executive leadership team and some of the training they went through.

Helping Our Communities in Times of Need

At Heritage, our mission is to protect human health and the environment, and this extends beyond the scope of our day-to-day business operations. As the Coronavirus triggers an ever-growing number of shutdowns and closures, one of the biggest issues arising is concern for children and food insecurity. One in seven children struggle with hunger, and many students rely on public schools for one or even two of their daily meals. Heritage is dedicated to helping the communities where we live and operate, and making sure they continue to have access to food is one of the best ways we can help during this crisis.

Feeding America has been one of our three corporate charities for the past five years, and they support 40 million people through 200 food banks nationwide. Through their resources we’ve been able to connect with several local food banks in states where we conduct business.

• In Toledo, OH, we donated directly to the Toledo Northwestern Ohio Food Bank Backpack program, which gives kids who qualify for free lunch additional food to take home on Fridays.

• A local church in Tulsa Oklahoma provided a grant to match donations to the local food bank, and with the buying power of Feeding America, our $1,000 donation was doubled, enabling the Community Food Bank of Eastern Oklahoma to provide 8,000 meals in the community.

• In Iowa City, our donations will provide 80 boxes of food to kids and families

In total, we’ve donated $25,000 to 25 food banks in 18 different states where we operate, designating the funds specifically for children when possible.

We encourage you to find your local food bank, which you can do by typing in your zip code at and donating either nonperishable items or making a monetary donation. Heritage believes in sticking together, and supporting our communities is crucial in times like these. Each donation means more food, an extra volunteer, or more supplies for those in need


Wall of thank you letters from healthcare professionals and hospitals for donating food.

Thank you letters to Heritage from the food banks.